Bestsellers.hu General Terms and Conditions
This document is not meant to be for registering, it stays in electronic format. It is not classified as a written contract, it is written in Hungarian, and not point to at any behaviour codes. If you have questions about the operation of the webshop and your order process, we will be at the given contact details.
The effect of this "General terms and Conditions" extends to the contractual relationships of the provider's website (https://bestsellers.hu) and subdomains.
1. DATA OF THE PROVIDER
Name of the Provider: Bestsellers Ltd. Registered Office (and official place of raising claims): 1051 Budapest, Október 6. utca 11. Contacts of the Provider and the regularly used electronic mailing address for contacting users: bestsellers@bestsellers.hu Registration-number: 01-09-078-449 Tax-number: 10601293-2-41 Name of the registry authority: Fővárosi Törvényszék Cégbírósága Telephone number: +361-312-1295 Language of contract: Hungarian Name, e-mail and address of the domain provider: GBL IT Group Kft. Seat: 1041 Budapest, Árpádút 39-43. Contact: Garami Mátyás Telephone: +361-444-9-555 Email: contact@gbl.hu
2. BASIC PROVISONS
2.1. The governing law is the hungarian law, especially the Civil Codex (2013.V.), the electronic commercial code (2001.CVIII.), and the sumptuary law (45/2014 (II.26.) for the interpretation and by this "general terms and conditions" not ruled question. The obligatory parts of the mentioned rules are authoritative without any other clause.
2.2. These Articles are effective law since 25th May 2022. and remaining in force until revocation. The provider can modify individually these Articles. The Service Provider publishes the changes on the website, and notifies the registered and / or previously purchased Users of the change by e-mail - based on which the User is entitled to withdraw from the contract or terminate it.
2.3. The Provider reserves all rights in connection with the content and dissemination of the website and webpage. It is absolutely forbidden to download, (electronic) store, process, or sell Any content published in the website or part of them without written consent of the Provider.
3. REGISTRATION/PURCHASE
3.1. The User/Customer is liable to give its real, own data during shopping/registration. The electronic contract with unreal or third person's data is absolutely void. The Provider excludes the accountability if the User/Customer uses third person's name, data while utilizing the service.
3.2. The Provider does not take liability for delivery default, any other problems or mistakes because of misguided or inaccurate information.
3.3. Service Provider takes no responsibility for any loss caused by that the User forgot his/her password or it became accessible to unauthorized persons as a result of any reason for which the Service Provider cannot be responsible.
4. AVAILABLE PRODUCTS AND SOFTWARES
4.1. Displayed products can be ordered online (or can be purchased personally in the shop of the Service Provider). The prices shown on the products are in HUF, they include the statutory VAT, but do not include the home delivery fee. No extra packaging fee will be charged.
4.2. In the web shop, the Service Provider provides the details of the product. Images displayed on a product datasheet may differ from reality, as an illustration.
4.3. If there is a product on sale available, the Provider informs users/customers about the sale and its length of time.
4.4. If, despite all the diligence of the Service Provider, an incorrect price is posted on the interface of the webshop, possibly due to a system error like HUF 0 or HUF 1, the Service Provider is not obliged to fulfil the order at an incorrect price, but has the option to reject and may offer confirmation at the correct price, in the knowledge of which the User has the right not to accept the amended offer. By incorrect price we mean the price at which the contractor does not have the contractual will to conclude the contract. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise.
5. PROCESS OF ORDERING
5.1. After the registration you will be able to sign in to the webshop / or you can start shopping without registration.
5.2. The user sets the number of the product/products to buy.
5.3. The user places the selected products in the basket. Users can view the basket content at any time by clicking the "basket" icon.
5.4. If you do not want to buy more products, check the number of products you want to buy. Click the "delete item" icon to clear the basket content. To finalize the quantity, click on the "+ , -" icon.
5.5. The user selects the delivery address and then the delivery / payment method, which types are as follows:
5.5.1. Payment methods:
Personal reception: You can get the ordered product in our store. In this case, you will not be charged any shipping cost. You can choose to pay with cash or credit card. Please wait while the store notifies you of your order arrival. The store can give information at any time about the status of its order in case of request.
Payment by cashback: If the ordered product is delivered by courier service, it is possible for the User to complete the order amount to the courier in cash or with credit card upon receipt of the ordered product (s).
In case of pick-up on package points, alongside cash payment it is also possible to pay by credit card in the designated stores.
Online: The user has the possibility to pay online the total amount of the order through the secure payment system of the financial service provider used by the Provider.
Credit card payment with Barion:
Online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. Barion Payment Zrt., Which provides the service, is an institution supervised by the Magyar Nemzeti Bank, its license number: H-EN-I-1064/2013.
5.5.2. Shipping cost are the following:
GLS: 1900 HUF
5.6. If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or has a chance to rescind the contract.
5.7. The final amount to be paid includes all costs based on the order summary and confirmation letter. Based on the Civil Code. 6: 127. § the user is obliged to make sure without delay that the quality and quantity of the ordered product(s) is correct. Product(s) will be delivered on business days between 8am and 5pm.
5.8. Once you have entered the data, you can submit your order by clicking on the "Order" button, but you can check the details provided before you can, or send a comment to your order or email us any other ordering wishes.
5.9. By placing an order, the user acknowledges the 45/2014. (II. 26.) and its other conditions (eg § 20), the obligation to pay arises with the order.
5.10. Correcting Input Bugs: The user can return to the previous phase before completing the order process, where he can correct the input data. In detail: When ordering, it is possible to view or modify the content of the basket, if the basket does not contain the quantity to be ordered, then the user clicks the "+,-" button. If you want to delete an item from the items in the basket, click the "delete item" button. During the order, the User has a continuous opportunity to correct / delete the inputs.
5.11. The user/customer gets an email of confirmation after sending the order, which does not give rise to contract. If this e-mail does not arrive within an expectable deadline -depending on the profile of the service- or at latest within 48 hours, the user is relived of the bid fixity or contractual duty. The order and the confirmation of the order can be considered "arrived" to the Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and can not receive messages.
5.12. The User acknowledges that the confirmation in the previous section is only an automatic confirmation, and does not constitute a contract. The contract is created when the Service Provider notifies the User of the details of the order and its expected fulfilment after another automatic confirmation of the above mentioned item.
6. ORDER PROCESSING AND FULFILMENT
6.1. Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order, if it is after the expiration of the working time, processing the next day. Service Provider's customer service will always confirm by electronic means when it can fulfill its order.
6.2. General execution deadline: within 2-3 working days of the date of the contract if the product is in stock. Otherwise, the deadline may be 2-3 weeks.
6.3. According to the contract of sale, the Service Provider shall transfer the ownership of the property, the User shall pay the purchase price and take over the thing.
6.4. If the seller is an enterprise and the buyer is a consumer and the seller undertakes to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or the third party he designates takes possession of it.
6.5. If the seller is an enterprise, and the buyer is a consumer, for lack of distinct agreement of the signatories, the seller (based on this GCTC: Service Provider) is obligated to make available the product for the Customer (User), right after the conclusion of the contract, but in less than 30 days.
6.6. In case of late of the Service Provider the User is rightful to set an accidental deadline. The Customer is rightful to desist from the contract, if the seller can not accomplish in the accidental deadline.
6.7. The User is rightful to desist from the contract without accidental deadline, if: a) the Service Provider denied the fulfilment of the contract; or b) the contract should have been accomplished until the original deadline - not in another time - as agreed by the signatories.
6.8. In case the Service Provider cannot accomplish the contractual obligation because the product/or its component were not available, the Service Provider is obligated to inform the Customer right away and to pay back the sum paid by the Customer at once.
7. WAIVER CLAUSE
7.1. Based on the Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for contracts between consumers and businesses. (II.26.) of the Government, the consumer has the right to withdraw without justification. The consumer has a right of withdrawal or cancellation (a) in the case of a contract for the sale of a product (aa) the product, (ab) in the case of the sale of several products, if each product is supplied at a different time, to the last product supplied, (ac) in the case of a product consisting of several lots or pieces, the last lot or piece delivered,
(ad) if the product is to be supplied regularly within a specified period, the first service,
within fourteen days from the date of receipt by the consumer or a third party other than the carrier designated by him.
If the Service Provider does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider provides the information within 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the notification of this information.
7.2. The consumer may exercise his right of withdrawal with a clear statement on it or as it is specified in the 2. attachment of the 45/2014. (II.26.) Government Decree.
7.3. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the carrier designated by the consumer gets the product.
7.4. The customer can exercise the waiver clause between the time of entering in a contract and the reception.
7.5. The cost of returning the product must be borne by the consumer, and the firm has not undertaken to bear this cost.
7.6. In the event that the right of withdrawal is exercised, consumers will not be charged other than the cost of returning the product.
7.7. Withdrawing is not the customers legal due in case of not pre-produced product, which was made according to the instructions of the customer or according to the wish of the customer, or in case of such product, which is individualized.
7.8. The consumer may also not exercise his right of withdrawal in respect:
a) The Contract of the service, after the fulfilment of the service, if the Service Provider started the service with the previous, explicit permission of the consumer and the consumer noted that he/she lose the right of repossession after the total fulfilment of the service; b) In case of products or services, whose prices can not be influenced by financial market services, it depends on the possible fluctuation in the available term of the withdrawal right; c) perishable goods or short "best before" term d) gas-tight products, which can not be sent back after opening because of health-care or hygienic reason e) in case of a product, which blends with another products because of its type, after the handover; f) in case of alcoholic drinks, which has a value what can be not impressionable by the company and depends on the market fluctuation, and the signatories have settled about the price of this product at the conclusion of the contract, but the accomplishment of the contract is 30 days after the date of the conclusion of the contract; g) in case of enterprising contracts, when the company gets in contact with the customer because of the explicit request of the customer for repairing or maintenance; h) in case of wrapped audio or video recordings, and computer software sales, after the opening of the package; i) in case of newspapers, journals and periodicals, except subscription contracts; j) in case of contracts of public auctions; k) in relation to a contract about the provision of accommodation other than for residential purpose, transport of good, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of fulfilment; l) digital data on not tangible assets, if the fulfilment has begun for the customer's previous consent, and in the same time the customers declare to lose the cancellation rights.
7.9. The Provider has to refund the expenses of the customer inclusive the delivery cost, immediately after return the products or arrival the confirmation of cancellation, but within 14 days.
7.10. In case of returning the costs, the same method of payment should be used, except the customer agree to another method of payment. The customer does not have any extra expense in connection with returning.
7.11. The Customer has to return or leave on the address of the Provider the products without any undue delay, but not later than 14 days, counting from the day of notification of confirmation the cancellation to the Provider.
7.12. In case of cancellation by the consumer in writing, it is sufficient to send the withdrawal statement within 14 days.
7.13. The Customer meet the deadline of returning, if the customer returns or send back the products within 14 days. Returns will be deemed to have expired if the consumer sends the product before the expiry of the deadline.
7.14. The consumer shall only bear the direct cost of returning the product, unless the enterprise has undertaken to bear this cost.
7.15. The Provider does not have to repay the extra cost to the Customer, if the customers choose a different delivery method, but not the cheapest delivery method.
7.16. Refunds may be withheld by the Service Provider until it has received the Goods (s) or has not provided Customer with proof that they have returned them: the previous date must be taken into account.
7.17. In case the Customer would like to desist from the contract he/she can send notification by any of the methods given by the Service Provider in writing (using the attached form), or on telephone. In the case of writing notice sent by post the date of stage stamps is considered. In the case of telephone noticing the date of telephone notice is used. In the case of post notice registered postage or package are accepted by the Service Provider. Customer can return the ordered product to the Service Provider by either post or via a courier service.
7.18. The consumer shall only be liable for the depreciation resulting from use beyond the use required to establish the nature, properties and operation of the product.
7.19. More information about contracts between the consumer and the business: 45/2014 (II. 26.) Gov. Degree can be seen here.
7.20. More information about the 2011/83/EU directive of European Parliament and Commission can be seen here.
7.21. The customers can look up the Provider with claims using the here obtainable contacts.
7.22. The right of cancellation is only entitled to the customers that are qualified as Users by the Civil Code.
7.23. Right of desist is not due to the company i.e. to the person who acts for his/her profession, occupation or business activity.
7.24. The Procedure of enforcing the right of desist:
7.24.1. If the Customer wishes to enforce the right of desist, then he/she needs to send the declaration about the intention of her/his desist to one of the contact details of the Service Provider.
7.24.2. The Customer enforces her/his right of desist on time, when she/he send the declaration of withdrawal in 14 days, after she/he got the product. She/He only needs to send the Declaration of withdrawal in 14 days, if the customer wants to desist in writing. If the Customer would point out her/his desist by post, the date of posting is taken into account. If the Customer would point out her/his desist in e-mail or by telefax, the date of dispatching is taken into account.
7.24.3. The Customer is obligated to send back forthwith the product to the address of the Service Provider, but in in less than 14 days, counted from the sharing of the declaration of withdrawal. The Customer only needs to send in less than 14 days, the product does not need to arrive in 14 days. This way the deadline is enforced. The client needs to pay any cost, which is in connection with the return.
7.24.4. The Service Provider is not obligated to pay back the additional costs for the Customer, if the Customer chooses a different transport mode, not the usual and cheapest mode, what was chosen by the Service Provider. The Customer can enforce her/his right of desist between the day of the contract and the day of the receipt of the product too.
7.24.5. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of desist can be enforced in 14 days, counted from the last product or part.
8. WARRANTIES
Failure
The bounded party fails, if the service is not according to the contract or to the qualities specified by the law at the time of the accomplishment. The bounded party does not fail, if the entitled party knew the fault in the time of the contract or she/he should have known the fault in the time of the contract. The term, in the contract between the customer and the company, which is about the warranty that goods are of a specified quality and about the guarantee, is invalid, if this term is at the expense of the Customer.
Guarantee of requisites
8.1. In what kind of situation can the Customer exercise its right for guarantee of requisites?
The Customer (User) can exercise the guarantee of requisites against the enterprise, in case of not proper fulfilment according to the rules of Civil Codex.
8.2. What kind of rights are the customers legal due according to the guarantee of requisites?
The User may, at his / her option, make the following warranty claims: he / she may request repair or replacement, unless it would be impossible to meet the user's choice or the company would incur a disproportionate additional cost compared to meeting his other needs. If you have not requested or been unable to request a repair or replacement, you may request a proportionate reduction in the consideration or, in the final analysis, withdraw from the contract. You can also transfer from one of your chosen warranty rights to another, but the cost of the transfer shall be borne by the User, unless it was justified or given by the company.
The consumer shall also be entitled, depending on the gravity of the breach, to demand a proportionate reduction in the consideration or to terminate the contract of sale if:
(a) the undertaking has not carried out the repair or replacement, or has carried out the dismantling and re-commissioning in whole or in part, or has refused to bring the goods into conformity with the contract;
(b) a repeated performance error has occurred despite the undertaking's attempts to regularize the goods;
(c) the defect in performance is so serious as to justify immediate price reduction or immediate termination of the contract of sale; obsession
(d) the business has not undertaken to contract the goods or it is clear from the circumstances that the business will not contract the goods within a reasonable time or without significant harm to the consumer.
If the consumer wishes to terminate the sales contract on the grounds of defective performance, the burden of proving that the defect is insignificant lies with the business.
The consumer shall be entitled to withhold the remaining part of the purchase price, depending on the gravity of the breach, in whole or in part, until the business has complied with its obligations regarding the regularity of the performance and the defective performance.
A reasonable time limit for the repair or replacement of the goods shall be calculated from the time when the consumer has communicated the defect to the business.
The consumer must make the goods available to the business in order to have them repaired or replaced.
The business must ensure the return of the exchanged goods at its own expense. If the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace the goods and the goods delivered or repaired in exchange. or to bear the costs of removal or installation.
Delivery of the consideration shall be proportionate if it amounts to the difference between the value of the goods due to the consumer in the event of performance of the contract and the value of the goods actually received by the consumer.
The consumer's right to void the right to terminate the contract of sale may be exercised by a legal statement addressed to the business expressing the decision to terminate.
If the defective performance affects only a certain part of the goods supplied under the contract of sale and the conditions for exercising the right to terminate the contract apply to them, the consumer may terminate the contract of sale only in respect of the defective goods but also in respect of any other goods acquired with them. it may be terminated if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.
If the consumer terminates the contract of sale in whole or in part in respect of the goods supplied under the contract of sale,
(a) the consumer must return the goods concerned to the business at the trader's expense; and
(b) the business must reimburse the consumer immediately for the purchase price paid for the goods in question as soon as he has received the goods or proof of return of the goods.
8.3. What is the deadline for the customer of exercising the guarantee of requisites?
The customer is liable to announce the mistake immediately after recognition, but within 2 month after recognition. After the time of limitation -2 years counting back from the fulfilment of the contract- guarantee of requisites can not be asserted. In connection with diet-supplements, energy-drinks etc. the guarantee of requisites can be exercised in the "best before" period.
8.4. Who is enforceable in connection with the guarantee of requisites against?
Customers can enforce guarantee of requisites against the Enterprise.
8.5. What kind of other conditions have of enforce the guarantee of requisites?
Within 6 month after fulfilling the contract, there is not any more conditions to enforce guarantee of requisites, but the announcement of the mistake, if the customer depose the product or the service has been given by the webshop run by the enterprise. After 6 month after fulfilling the contract, the customer is liable to prove, that the mistake has been existed at the time of fulfilling.
Product warranty
8.6. In what kind of situation can exercise the Customer its right for product warranty?
In case of mistake of the mobiliary (product), the user can exercise the right of the product warranty or guarantee of requisites.
8.7. What kind of rights are the customers legal due according to the product warranty?
The Customer can ask just for repair or replace of the broken product.
8.8. In what kind of case is qualified the product "broken"?
The product is broken, if it is not fit to the quality requirement at the time of placing on the market, or the product does not have the attributes, which are listed in the description of the producer.
8.9. What is the deadline for the customer of exercising the product warranty?
The product warranty can be enforced by the Customer within 2 years from the time of placing on the market. The right for exercising the product warranty is lost after this deadline.
8.10. Who is enforceable in connection with product warranty, and what kind of other conditions should be existed for enforcing?
The product warranty can just be set up against the producer or distributor. The mistake of the product should be proved by the Customer.
8.11. In what kind of case is the producer (distributor) relived of product warranty?
The producer (distributor) is relived of warranty, if it is proved:
the product has not been produced during business activity, or placed in the market
the mistake was not knowable at the time of placing in the market according to the science and technic
the mistake of the product is accused by adoption of officially rules The producer (distributor) has to prove data enough to the relive. Because of the same mistake relived of warranty and guarantee of requisites can not be enforced in the same time, collateral. After a successful enforcement of relived of warranty, guarantee of requisites can be enforced to the exchanged product against the producer.
8.12. Service Provider has no guarantee obligations for damages caused by natural wearing of the product and for damages caused by erroneous or careless handling of the product after the transmission of the hazard or by overuse and other effects and non proper use of the product.
9. PROCEDURE IN CASE OF RIGHT OF GUARANTY
9.1. In the contract of the customer and the enterprise, the agreement cannot depart to the disadvantage of the customer.
9.2. The Proof of contracting is the duty of the customer (by bill, or sales check)
9.3. The Provider is responsible for costs in connection with the fulfilment of warranty. (PTK. 6:6166§)
9.4. The Provider need to write a record about requirement of the guarantee and warranty of the customer.
9.5. The copy of the record should be send immediately, ascertainable to the customer.
9.6. If the Provider can not make a statement about enforceability of requirement of warranty or guaranty, the Provider should inform about the reason of rejection, and about the opportunity of turning to conciliation committee. The Provider is liable to inform the customer in 5 days.
9.7. The Provider need to keep the record for 3 years counting from the time of recording, and has to shown for the ask of control committee.
9.8. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.
10. MIXED REGULATION
10.1. The provider has a right to impress a contributor to fulfill its liability. The Provider has the full amenableness because of the illegal acts of the contributor, as the Provider made the illegal act.
10.2. In case any part of this articles became void, illegal or unenforceable, it does not concern the other part of the articles.
10.3. If the Provider does not exercise the right according to this act, it can not mean adjuration. Any adjuration is just rightful with the special written declaration. If the Provider does not make stand for its cardinal right, or reserval for one time, does not mean adjuration.
10.4. The Provider and the Customer try to arrange case out of court.
10.5. The parties state that the Service Provider's webshop operates in Hungary and is also maintained here. As the site can be visited from other countries, the users expressly acknowledge that the applicable law in relation to the user and the Service Provider is the Hungarian law. If the user is a consumer, then Pp. Pursuant to Section 26 (1), the court of the defendant's (consumer's) domicile shall have exclusive jurisdiction over the consumer in disputes arising from this contract.
10.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User's citizenship, residence or place of establishment.
10.7. The Service Provider shall not apply different conditions to the payment transaction for the reasons related to the User's citizenship, residence or place of establishment, place of payment account, place of establishment of the payment service provider or place of issue of the cash substitute payment instrument within the Union.
10.8. The service provider shall comply with the action against unjustified territorial content restrictions and other forms of discrimination based on the nationality, place of residence or place of establishment of the customer within the internal market and with the provisions of Regulations (EC) No 2006/2004 and (EU) 2017/2394 and 2009/22. / EC REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
11. ADJUSTMENT OF COMPLAINTS
11.1. The purpose of our shop is to fufill all the orders in good quality, for the satisfaction of the customer. If the customer has any plaint in connection of the contract or fulfillment of the contract, the plaint can be reported per telephone, e-mail or letter.
11.2. The Provider checks the claim immediately, and repair that. If the customer does not agree with the repair of the claim, or the check is not possible immediately, the Provider take a record immediately about the claim and the point of view. The customer get a copy as well.
11.3. The written claim will be answered in 30 days. In case of dismission, the Provider give a reasoned statement. The Service Provider keeps the record and the copy of the record for 3 years and in case the Provider gives it for the control board.
11.4. We inform you, in case of the claim got declined, customers can apply for relief to the conciliatory proceeding with the following contacts:
The Consumer may lodge a complaint with the Consumer Protection Authority:
45 / A. § (1) - (3) of Consumer Law and the 387/2016 on the designation of the consumer protection authority (XII. 2.) of the Government, the government office acts as a general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek
In the event of a complaint from the Consumer, he has the opportunity to contact a conciliation body, the contact details of which can be found here:
Baranya Megyei Békéltető Testület Címe: 7625 Pécs, Majorossy Imre u. 36. Levelezési címe: 7602 Pécs, Pf. 109. Telefonszáma: (72) 507-154 Fax száma: (72) 507-152 Név: Dr. Bodnár József E-mail cím: bekelteto@pbkik.hu;
Bács-Kiskun Megyei Békéltető Testület Címe: 6000 Kecskemét, Árpád krt. 4. Telefonszáma: (76) 501-525, (76) 501-500 Fax száma: (76) 501-538 Név: Mátyus Mariann E-mail cím: bkmkik@mail.datanet.hu;
Békés Megyei Békéltető Testület Címe: 5601 Békéscsaba, Penza ltp. 5. Telefonszáma: (66) 324-976, 446-354, 451-775 Fax száma: (66) 324-976 Név: Dr. Bagdi László E-mail cím: bmkik@bmkik.hu;
Borsod-Abaúj-Zemplén Megyei Békéltető Testület Címe: 3525 Miskolc, Szentpáli u. 1. Telefonszáma: (46) 501-091, 501-870 Fax száma: (46) 501-099 Név: Dr. Tulipán Péter E-mail cím: kalna.zsuzsa@bokik.hu;
Budapesti Békéltető Testület Címe: 1016 Budapest, Krisztina krt. 99. Telefonszáma: (1) 488-2131 Fax száma: (1) 488-2186 Név: Dr. Baranovszky György E-mail cím: bekelteto.testulet@bkik.hu;
Csongrád Megyei Békéltető Testület Címe: 6721 Szeged, Párizsi krt. 8-12. Telefonszáma: (62) 554-250/118 mellék Fax száma: (62) 426-149 Név: Dékány László, Jerney Zoltán E-mail cím: bekelteto.testulet@csmkik.hu;
Fejér Megyei Békéltető Testület Címe: 8000 Székesfehérvár, Hosszúsétatér 4-6. Telefonszáma: (22) 510-310 Fax száma: (22) 510-312 Név: Kirst László E-mail cím: fmkik@fmkik.hu;
Győr-Moson-Sopron Megyei Békéltető Testület Címe: 9021 Győr, Szent István út 10/a. Telefonszáma: (96) 520-202; 520-217 Fax száma: (96) 520-218 Név: Horváth László E-mail cím: bekeltetotestulet@gymskik.hu;
Hajdú-Bihar Megyei Békéltető Testület Címe: 4025 Debrecen, Petőfi tér 10. Telefonszáma: (52) 500-749 Fax száma: (52) 500-720 Név: Dr. Hajnal Zsolt E-mail cím: info@hbkik.hu;
Heves Megyei Békéltető Testület Címe: 3300 Eger, Faiskola út 15. Levelezési címe: 3301 Eger, Pf. 440. Telefonszáma: (36) 416-660/105 mellék Fax száma: (36) 323-615 Név: Pintérné Dobó Tünde E-mail cím: tunde@hkik.hu;
Jász-Nagykun-Szolnok Megyei Békéltető Testület Címe: 5000 Szolnok, Verseghy park 8. Telefonszáma: (56) 510-610 Fax száma: (56) 370-005 Név: Dr. Lajkóné dr. Vígh Judit E-mail cím: kamara@jnszmkik.hu;
Komárom-Esztergom Megyei Békéltető Testület Címe: 2800 Tatabánya, Fő tér 36. Telefonszáma: (34) 513-010 Fax száma: (34) 316-259 Név: Dr. Rozsnyói György E-mail cím: kemkik@kemkik.hu;
Nógrád Megyei Békéltető Testület Címe: 3100 Salgótarján, Alkotmány út 9/a Telefonszám: (32) 520-860 Fax száma: (32) 520-862 Név: Dr. Pongó Erik E-mail cím: nkik@nkik.hu;
Pest Megyei Békéltető Testület Címe: 1119 Budapest, Etele út 59-61. 2. em. 240. Telefonszáma: (1)-269-0703 Fax száma: (1)-269-0703 Név: dr. Csanádi Károly E-mail cím: pmbekelteto@pmkik.hu Honlap cím: www.panaszrendezes.hu
Somogy Megyei Békéltető Testület Címe: 7400 Kaposvár, Anna utca 6. Telefonszáma: (82) 501-000 Fax száma: (82) 501-046 Név: Dr. Novák Ferenc E-mail cím: skik@skik.hu;
Szabolcs-Szatmár-Bereg Megyei Békéltető Testület Címe: 4400 Nyíregyháza, Széchenyi u. 2. Telefonszáma: (42) 311-544, (42) 420-180 Fax száma: (42) 311-750 Név: Görömbeiné dr. Balmaz Katalin E-mail cím: bekelteto@szabkam.hu;
Tolna Megyei Békéltető Testület Címe: 7100 Szekszárd, Arany J. u. 23-25. Telefonszáma: (74) 411-661 Fax száma: (74) 411-456 Név: Mátyás Tibor E-mail cím: kamara@tmkik.hu;
Vas Megyei Békéltető Testület Címe: 9700 Szombathely, Honvéd tér 2. Telefonszáma: (94) 312-356 Fax száma: (94) 316-936 Név: Dr. Kövesdi Zoltán E-mail cím: pergel.bea@vmkik.hu
Veszprém Megyei Békéltető Testület Címe: 8200 Veszprém, Budapest u. 3. Telefonszáma: (88) 429-008 Fax száma: (88) 412-150 Név: Dr. Óvári László E-mail cím: vkik@veszpremikamara.hu
Zala Megyei Békéltető Testület Címe: 8900 Zalaegerszeg, Petőfi utca 24. Telefonszáma: (92) 550-513 Fax száma: (92) 550-525 Név: dr. Koczka Csaba E-mail cím: zmbekelteto@zmkik.hu
11.7. Reconciliation Boards take care of dispute of the consumers if it is not handled in judicial way. The aim of Reconciliation Boards is to make an agreement between the parties in order to settle the dispute of the consumers, but if it fails, they make a simple, effective and cost-effective decision to enforce the rights of the consumers. The Reconciliation Board gives advice at the request of the consumer or the Service Provider in connection with the rights of the consumer and the obligations of the consumer.
11.8. In case of online trading or cross-border dispute of consumers in connection with online service contracts, only the Reconciliation Board is assignee, which is working next to the Chamber commerce in Budapest.
11.9. If the Customer has complaint, she/he can use the Online Dispute Resolution. It only requires a registration in the system of the European Commission, click here. Then, after a log in, the customer can remonstrate via the online website: https://ec.europa.eu/odr
11.10. In the procedure of the Reconciliation Board the Service Provider has mutual assistance obligation. Because of that the Service Provider needs to send answer to the Reconciliation Board and needs to have a person who is entitled to make an agreement on the audition. If the headquarter of the company is not registered in the county known by the chamber which is operating the regional reconciliation board, the obligation of the company in the co-operation is to offer the possibility of the written agreement based on the demands of the consumer.
11.11. If the consumer does not turn to a conciliation body or the procedure has not succeeded, the consumer has the right to seek a court to settle the dispute. The lawsuit must be filed with a letter of formal notice containing the following information:
- the court of law;
- the names of the parties and representatives of the parties, their place of residence and legal status;
- the right to enforce, by presenting the underlying facts and their evidence;
- the data from which the jurisdiction and jurisdiction of the court can be established;
- a definitive request for a court decision.
The application must be accompanied by a document and a copy of it which is referred to as evidence.
12. INTELLECTUAL PROPERTY RIGHTS
12.1. As a homepage, the Bestsellers.hu qualified as an intellectual property, it is absolutely forbidden to download or multiply any content or any part of the webpage, republishing, storing, adapting and selling data of Bestsellers.hu without the written consent of the Provider.
12.2. In case of a written permission data form the webpage or from the database can be adopted just with quotation of Bestsellers.hu.
12.3. The Provider reserves all the right for any elements of the services, domain-names, and second-domains, and for the commercial on the internet.
12.4. It is absolutely forbidden decoding or adapting the content, or detail of Bestsellers.hu, creating usernames and password for unfair reasons, using application which can change the website or cause indexabelity.
12.5. The name " Bestsellers.hu" is under legal protection of copyrights, it can be used just with the written permission of the Provider, except reference.
12.6. The customer accept because of use without permission, the provider is authorized for contractual penalty. The cost per pictures is 60.000 HUF (gross price), or 20.000 HUF (gross price) per words, The customer accepts this contractual penalty is not unconscionable, and customers should be sensible while browsing the page. In case of contravening property rights the Provider adjust notarial attestation of the act, which cost will be wore by the customer.
13. PRIVACY POLICY
The privacy policy is available and can be downloaded from the following webpage: https://bestsellers.hu/privacy-policy
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Budapest, 25. May 2022.